A FUNNY STORY
SEEING ME INTO THE MONTH:
On January 1st, I tweeted ASOS to thank their customer
service from New Years Eve but didn’t actually talk about what had happened and
the reason why I’d had to contact them – and it was kind of funny, so I thought
I’d share it here…
So, I had some items from a huge ASOS order to take to my local
post office (which is about a twenty-minute walk away from my home) and since
it was processed through ASOS’ website, I figured there was no chance that the
post office would have held different hours for New Years Eve. So, after
arriving there a hot and sweaty mess from the weight of the parcel, I found
that whilst the place was closed, there were still two staff inside and so I
desperately knocked on the glass door.
The female assistant I’d met on the many occasions I’ve used the post office, came to the door and asked why I was there and what I had wanted to do. She told me that their systems had been down since 1pm (it was about 4pm) and that they were shutting early anyway. Rather than get into any kind of ‘well-you-should-have-updated-the-website-and-not-accepted-the-return!’ kind of argument, I begged her to just take the parcel in and store it somewhere until they were back open, and I could come in with the QR code. She called her boss over and he said they wouldn’t accept responsibility and I told them that was fine, “but please just take the parcel! I can’t carry it anymore!”
