EVERYTHING YOU NEED TO KNOW ABOUT MAKING A COMPLAINT

“At times it is what we do not say, or not saying a thing, that says a lot about us.”

Mokokoma Mokhonoana

I actually really struggled to find a quote for this post, and it made me worry that it was because it’s a really negative topic – complaining – and that made me worry that perhaps it’s something that really shouldn’t be the centre of an entire blog post… If you know me as a Blogger, then you’ll know that I’m all about being honest and keeping things real; and so, inspired by a previous post (which you can read here) this feels like a subject I should cover because – let’s be honest – it’s no great rarity for professionals (not exclusively psychiatric staff) to be in the wrong in some way; especially when it comes to a mental health related situation…

PART TWO: BEHIND-THE-SCENES OF CREATING A COLLABORATION BRIEF | WITH ST OSWALD’S HOSPICE

“The scariest moment is always just before you start.”

Stephen King

*This is the second part in the two-part series, you can read part one here here *

Earlier this year, I spotted the new St Oswald’s Hospice (SOH) store around ten/fifteen minutes from my home, and having volunteered for the Hospice as a Digital Volunteer for around four years (including a couple of temporary contracts; with one being Kickstart Project Coordinator and the other being Communications and Marketing Assistant), I got in touch with the lovely Head of Communications and Marketing, and pitched the idea of collaborating. When she said she liked the sound of it, she introduced me to the Retail Communications and Marketing Officer, and after a few more emails, I was asked to write a brief for the collaboration…

PART ONE: BEHIND-THE-SCENES OF CREATING A COLLABORATION BRIEF | WITH ST OSWALD’S HOSPICE

“The scariest moment is always just before you start.”

Stephen King

*This is part one of a two-part series. Keep your eyes peeled for the second post!*

Earlier this year, I spotted the new St Oswald’s Hospice (SOH) store around ten/fifteen minutes from my home, and having volunteered for the Hospice as a Digital Volunteer for around four years (including a couple of temporary contracts; with one being Kickstart Project Coordinator and the other being Communications and Marketing Assistant), I got in touch with the lovely Head of Communications and Marketing, and pitched the idea of collaborating. When she said she liked the sound of it, she introduced me to the Retail Communications and Marketing Officer, and after a few more emails, I was asked to write a brief for the collaboration…

THE BEST RESPONSES TO THE FAILURES OF MENTAL HEALTH PROFESSIONALS

“Words are, in my not-so-humble opinion, our most inexhaustible source of magic. Capable of both inflicting injuries and remedying it.”

Professor Dumbledore from Harry Potter and The Deathly Hallows

It’s absolutely no secret that throughout my lengthy mental health journey, I haven’t always had the best experiences in terms of responses and comments made by mental health professionals who have varied from the Crisis Team to Consultant Psychiatrists. But rather than creating a post ranting about these comments – especially those that have been made most recently (which are obviously the inspiration for this post) – and giving readers no real, productive, or positive messages to take away from it; I thought I’d put this piece together where I’m going to talk about the five best responses to these mean-spirited and, often, detrimental remarks…

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